IIAM Community Mediation Service (IIAM CMS) with the motto; “Resolving conflicts; promoting harmony” was launched nationally by the Chief Justice of India. It is intended to contribute to the happiness and harmony of the community. The mission is to bring justice to the doorsteps of the people. People would get a platform near home to settle their cases without the trappings of a court. In Community mediation, mediation is provided by trained community mediators who represent the community. Community mediation mechanisms are viewed as an opportunity for citizens to participate in the prevention and early intervention of conflicts as an alternative to institutional mechanisms. Through a system that resolves disputes before it requires adjudication, it is hoped the legal system will be freed up to deal with more serious cases. It is intended to build Mediation into the fabric of institutionalized dispute resolution methods. The mission is to provide neutral and safe dispute resolution opportunities through which individuals are empowered to work collaboratively to develop creative and mutually agreeable solutions to conflicts.
Community mediation also helps in restorative justice through its variety approaches and restoring the offender in community by giving correctional practice thereby giving everyone a second chance. Sometimes victims of crime need answers and apologies more than they need to know perpetrators are being punished; and sometimes offenders need to find out just who they’ve hurt to realize what they’ve done is wrong. There is no conflict without emotion. There can be no resolution of a conflict without addressing the underlying emotions that gave rise to it and sustained it. While getting the two sides together to talk is not a normal part of the judicial process, mediation makes it possible. Restorative justice, particularly community mediation programs, help victims heal.
The IIAM Community Mediation Service is endorsed by the International Mediation Institute (IMI) at the Hague, Netherlands, which is formed to generate confidence in and much enhanced understanding and usage of the mediation process among businesses and other disputants by encouraging high standards of training, by certifying high competency standards of mediators throughout the world.
The theme "Talk it Out, Not Fight it Out" is an attempt to portray the essence of mediation in real life situations. The program has the potential to shape powerful conflict transformation partnerships. Such approaches often have the power to heal even profound social wounds, so that the system can become a vehicle for creating a loving and caring world. With the right support this can expand sufficiently to meet pressing community needs for conflict prevention and conflict resolution.